Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for wholesale orders. All payments are processed securely through our payment gateway.

Question 2

What is your shipping policy?

Accepted Answer

We use The Courier Guy for all our shipping needs, with shipping costs calculated through their integrated system. Standard shipping typically takes 3-5 business days, while express shipping is available for next-day delivery in most areas. Shipping rates are automatically calculated at checkout based on your delivery address and order weight.

Question 3

Do you offer bulk discounts?

Accepted Answer

Yes, we offer special pricing for bulk orders. Contact our sales team for custom quotes. We provide competitive rates for wholesale customers and can accommodate large volume orders.

Question 4

What is your return policy?

Accepted Answer

Due to the nature of our products being based on the quality of design and/or image, we do not offer returns. Each product is custom-printed according to your specifications, and the quality of the final product depends on the design and image quality provided. We recommend reviewing your design carefully before placing an order.

Question 5

What printing services do you offer?

Accepted Answer

We offer a comprehensive range of printing services including custom apparel printing, promotional items, and personalized merchandise. Our services are designed to meet both individual and business needs with high-quality results.

Question 6

What types of crafts do you create?

Accepted Answer

We create a variety of custom crafts including personalized home decor, handmade gifts, and unique decorative items. Each craft is carefully crafted to meet your specific requirements and preferences.

Question 7

What file formats do you accept for printing?

Accepted Answer

We accept various file formats including AI, EPS, PDF, PNG, and JPG. For best results, we recommend high-resolution vector files (AI, EPS) or high-quality PNG files with transparent backgrounds. See our artwork preparation guide for detailed specifications.

Question 8

How do I submit my design for printing?

Accepted Answer

You can submit your design through our online platform during the ordering process. We provide clear guidelines for file specifications and design requirements to ensure the best possible results. Check our artwork guide for step-by-step instructions.

Question 9

What software do you recommend for design?

Accepted Answer

We recommend industry-standard software like Adobe Illustrator, CorelDRAW, or Affinity Designer for creating designs. We also provide tutorials and resources to help you get started with these tools. Learn more in our blog.

Question 10

What is DTF printing?

Accepted Answer

DTF (Direct to Film) printing creates vibrant, durable transfers perfect for cotton, blends, and workwear. It's ideal for colourful logos and photo-realistic designs. Learn more about DTF printing or read our DTF guide.

Question 11

What is sublimation printing?

Accepted Answer

Sublimation printing fuses dye into polyester fabrics for breathable, permanent colour. Perfect for all-over prints on activewear and performance garments. Learn more about sublimation or check our sublimation guide.

Question 12

What is HTV vinyl?

Accepted Answer

HTV (Heat Transfer Vinyl) is perfect for fast personalization, names, numbers, and specialty finishes. Great for small runs and quick turnaround. Learn more about HTV or read our HTV guide.

Frequently Asked Questions

Related Resources

Blog & Guides

Artwork Guide

Our Services

Printing Services, Timelines & Delivery

Artwork Checks

Stock Confirmations

Tracked Delivery

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